Cancellation & Refunds

Effective Date: 24/1/2025

Refunds

Money Pay generally operates on a strict "No Refunds" policy for transactions, including recharges and bill payments.

Exceptions to this policy may occur in specific circumstances, such as technical errors resulting in multiple charges for the same transaction. In such cases, Money Pay will assess and, at its discretion, consider refund requests on a case-by-case basis.

Cancellation

Users may cancel pending transactions on Money Pay before completion.

Once a transaction is successfully processed, it cannot be canceled. Users are advised to ensure accuracy before confirming transactions.

Exceptions

• Technical Errors: If a technical error occurs during a transaction resulting in incorrect charges or failure to deliver the intended service, users may contact Money Pay's customer support for resolution.
• Fraudulent Activity: In the event of suspected fraudulent activity, Money Pay reserves the right to investigate and take guestropriate action, including canceling transactions and blocking accounts.

Contact and Support

Users with queries, concerns, or refund requests related to transactions on Money Pay can contact our customer support team at info@moneypayme.com.

Policy Updates

Money Pay reserves the right to update or modify this refunds and cancellation policy. Users will be informed of any changes.